Privacy Policy

Effective Date: May 12, 2025

Welcome to SuperslowLA (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.superslowla.com (the “Website”) or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you register for a membership, book a class, or contact us, we may collect your name, email address, phone number, address, date of birth, and payment information.

  • Health Information: If you provide it, we may collect information about your fitness goals, medical conditions, or other health-related details to tailor our services to your needs.

  • Usage Data: We collect information about how you interact with our Website, such as your IP address, browser type, pages visited, and time spent on the Website.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze Website usage, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide and manage gym memberships, classes, and services.

  • Process payments and send billing reminders.

  • Communicate with you about your account, promotions, or updates.

  • Personalize your experience and recommend classes or services.

  • Improve our Website and services through analytics.

  • Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate the Website, process payments, or provide services (e.g., booking platforms or email services).

  • Legal Authorities: If required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

4. Your Choices

You have the following rights regarding your information:

  • Access and Update: You can access or update your personal information by contacting us or through your account settings.

  • Opt-Out: You may opt out of marketing emails by clicking the “unsubscribe” link in our emails.

  • Cookies: You can disable cookies through your browser, though this may affect Website functionality.

5. Data Security

We implement reasonable security measures to protect your information, such as encryption and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Breach Procedures

In the event of a data breach that compromises or is likely to compromise your personal information, we will take the following steps:

  • Investigation: We will promptly investigate the breach to determine its scope and impact.

  • Notification: If we determine that your personal information was affected, we will notify you via email or through a prominent notice on our Website within a reasonable timeframe, as required by applicable law.

  • Mitigation: We will take immediate action to contain and address the breach, including working with cybersecurity experts to prevent further unauthorized access.

  • Support: We will provide guidance on steps you can take to protect yourself, such as monitoring your accounts or changing passwords, and may offer additional resources like credit monitoring if appropriate.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your information.

8. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment processors or booking platforms). We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

10. International Users

Our Website is operated in [Your Country]. If you are located outside [Your Country], your information may be transferred to and processed in [Your Country]. By using our Website, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Website or by email. Your continued use of our Website after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about these Terms, please contact us at:

310-471-1300
info@superslowla.com
11604 Chayote St
Los Angeles, CA 90049